Frequently asked questions
- What time is check in and check out?
- You can check-in at any time and check-out until 12 AM.
- Can I leave the room late?
- Yes, with an extra charge that will be fixed according to the check-out time.
- Can I choose the type of beds in my room? (big bed – two beds)
- Yes, it is possible, according to availability.
- Do the rooms have a balcony or terrace?
- All rooms have a balcony.
- Are there non-smoking rooms?
- No, smoking is not permitted in any of our rooms.
- How many storeys does the building have? Is there a lift?
- The building has 5 storeys and a lift.
- Is your hotel adapted for the handicapped?
- At the moment, our facilities are not adapted for handicapped people.
- Can you keep my luggage when I leave the room?
- Yes, and with no extra charge.
- Is there a safe place to park my car? How much does it cost?
- In the public parking at Vázquez de Mella. Ask them directly.
- Do you have high-speed internet in the room for my portable computer? Is it wireless?
- Yes, we offer high speed wireless connection in rooms and common areas.
- What languages are spoken in Reception?
- English, Spanish and French.
- Where may I rent a car?
- Close to the hostel, you will find a few offices of car rental companies.
- How far are you from Puerta del Sol?
- 500 meters away.
- How far are you from the Prado Museum?
- A 15 minutes walk.
- How much does it cost to take a taxi from the airport? How long does it take?
- Around 25/30 € and it takes approximately 20 minutes.
- How is the neighborhood where the hostel is located?
- Centrally situated and commercial.